Web3 · Community Operations
Building moderation
systems that scale
3+ years running Discord and Telegram operations for two Layer-1 ecosystems — OverProtocol and Creditcoin. I build the escalation paths, SOPs, and coverage rotations that keep launches calm.
Track record
Numbers that hold up
Every figure below traces back to Statbot exports, Discord insights, or team reports.
Members supported
60k on Discord plus 80k+ on Telegram across Creditcoin's communities, day to day
Faster average responses
Rewrote the SOPs and onboarding docs behind OverProtocol's support channels
Moderator team led
Shift planning, quality control, and coverage coordination across Discord and Telegram
Moderator batches trained
Onboarded new moderators on the SOP library and escalation paths I authored
To Jr. Community Manager
Two promotions at OverProtocol: CS Moderator → Head Moderator → Jr. CM
Years across four teams
SM: Gold Rush → OverProtocol → Korea BUIDL Week → Creditcoin
Experience
3+ years, four teams, two Layer-1s
Community Moderator
Creditcoin
Layer-1 ecosystem · Discord (60k) · Telegram (80k+)
- Owned day-to-day support operations across Discord and Telegram during active ecosystem expansion
- Cut recurring support issues with proactive monitoring and a structured escalation path
- Held response quality and organized processes steady under rising ticket volume
Community Operations
OverProtocol
CS Moderator → Head Moderator → Jr. Community Manager
2 promotions in 2.5 years · Discord, Telegram, X
- Led a 7-moderator team; cut average response time 30% by rewriting SOPs and onboarding documentation
- Designed the escalation workflow used across all Discord and Telegram support channels
- Authored the internal moderation guide and SOP library adopted team-wide; trained 2 moderator batches
- Tracked and reported community KPIs to the core team via Mee6 and Statbot
- Ran extended live coverage shifts (15+ hours) through mainnet and product launches
Event Operations Support
Korea BUIDL Week 2026
Event contract · ran alongside OverProtocol
- Provided real-time operations support and incident resolution during high-traffic event days
- Ran official X accounts and shipped event content with the marketing and design teams
Community Moderator
SM: Gold Rush
First moderation role
- Built the foundation in moderation standards and escalation protocols under a senior team
The one-page version, with references: download the resume.
Core strengths
What you get
The through-line across every team: keep the community safe and responsive, and keep the bridge between members and the core team strong.
Escalation systems
Designed the tiered escalation path used across every OverProtocol support channel, so critical issues reach the right people fast.
Documentation & SOPs
Authored the moderation guide and SOP library adopted team-wide. The same docs that onboarded two moderator batches.
Support operations
Triage, response templates, and playbooks that cut average response time 30% while ticket volume was rising.
Moderator leadership
Led a 7-person team: shift planning, quality control, and training across Discord and Telegram.
Safety & policy enforcement
Consistent, documented moderation through mainnet launches, scam waves, and high-traffic event periods.
Stakeholder reporting
KPI reports to the core team via Mee6 and Statbot, and clear expectation-setting between community and developers.
Expertise & stack
How I work, and what with
Process & operations
Foundation
Stack
Discord
Server administration, bot configuration, role systems
Telegram
Group administration, bot integration, cross-platform coordination
X (Twitter)
Official account operations, monitoring, event content
Mee6
Moderation automation, custom commands, role management
Statbot
Community metrics, engagement tracking, KPI reporting
Sapphire
Moderation and automation workflows
Notion
Knowledge bases, SOP library, operational documentation
Approach
Operational philosophy
The principles behind the systems — the same ones written into the SOPs.
Good community operations are invisible when they work. Members feel supported, heard, and safe — without ever thinking about the systems running underneath.
Community trust
Trust is earned through consistent, fair, transparent moderation. Every interaction either builds it or spends it.
Structured moderation
Documented procedures keep quality consistent no matter who is on shift. Systems scale; individuals don't.
Communication consistency
Members deserve predictable, professional responses with the same tone, same standards, at every touchpoint.
Scalable support
Templates, SOPs, and coverage rotations let operations grow with the community instead of burning people out.
Calm resolution
Heated situations need measured responses. De-escalate with clarity, resolve the issue, keep the relationship.
Measurable quality
What gets measured gets managed. Track the metrics that matter and let the data drive the next improvement.
Contact
Let's work together
Open to Community Moderator, Head Mod, Community Ops, and Trust & Safety roles — full-time or contract, remote.
The Creditcoin contract wrapped in June 2026. Ready to start, and comfortable running coverage across global timezones.
Hiring for community ops?
I can walk you through the escalation workflows, the SOP library, and the Statbot reports behind every number on this page.
DM or email — I usually reply within a day (IST).